Claims

An incident can affect your crew, your vessel and your business. Our claims team gives you personal support and practical advice from the start.

Make a Claim

Your dedicated claims handler will manage your case from start to finish, progressing your claim, keeping you informed, and answering your questions. Where needed, they can draw on NorthStandard’s navigation, engineering and legal expertise, with advice and support available 24/7.

We also keep track of industry developments and let you know how they may affect your cover.

Make a claim

Contact our claims team, your broker or your local Sunderland Marine office as soon as possible after an incident that could lead to a claim. We will explain what information we need and guide you through the next steps.

For guidance on what to do following an incident and how we handle your claim, select your type of cover below.

Hull and Machinery claims

Hull and Machinery claims The hull claims department handles all incidents involving damage to or loss of insured vessels as well as property claims made by or pursued against third parties.